Consulting
Consulting Engagement
Process Improvements: Streamline workflow and the flow of information
Strategic Implications
Operational Implications
Cost Efficiencies
Error Reductions
Competitiveness
Reduce or Eliminate Duplications or Redundancies
Deliverable from 2-3 Day Engagement
Findings Report
Assessment of Findings
Alternatives, Trade-Offs, and Suggestions
Cost-Benefits
features
To achieve improvements in the following areas, our recommendation is to Contact Us to explore the possibilities.
* Medical Record Processes
Improving Productivity and Cash Flow in Medical Records through Better Dictation, Transcription, Information Flow, Interfaces, and Process Re-engineering are essential for a healthier healthcare organization.
Every medical records department is different. Sure they have the same major activities such as release of information, coding, and records management; but each department approaches the processes within these activities differently. Even relatively simple tasks such as report reconciliation and report and fax distribution burden many of today's medical records departments; and they are constantly looking at ways to reduce the disconnects that exist within the organization.
Our experience has shown that, in many cases, it is easier for an outside organization to come and help (and we do mean help) your staff analyze current processes and determine alternatives, with the emphasis on process improvements with the intent to meet the goals and objectives of not only the department but the healthcare facility and its associated healthcare providers and patients.
Achievements such as reducing AR days (through reducing DNFBs) not only impacts finances, but because of process improvements, savings are seen in other areas such as cost per report and exposure to liabilities.
There are several ways to improve the metrics of an organization. Some of the challenges are to weigh the alternatives, to balance them against priorities, and to lay out a game plan to meet these objectives.
* Protecting Employees
Many Healthcare facilities are very sensitive to the employment needs of the community. Co-sourcing with a transcription service protects transcriptionists. As employees of the transcription company, they do the work of the facility and can do other work for the transcription company. It is a "win-win-win" for the employee, healthcare facility, and transcription company. The "win" for the healthcare facility - the healthcare facility knows the employee, their work ethic, and quality. The healthcare facility receives transcribed reports more suited to meet the demands for better patient care and information flow under a utility costing model. For the employee, the "win" is a consistent schedule and work. SOAP's "win" is the hiring of good employees, familiar with the facility and its doctors.
Since the explicit value of co-sourcing is presented in the cost savings/avoidance topics, the added values behind protecting good employees are good will and risk aversion.
* HIPAA - Privacy and Security
SOAP is not only U.S.-based but includes total operations with all employees and systems in the U.S. Hiring the right transcription company is very important. A totally U.S.-based, owned, and operated company with many, many years of medical transcription experience is paramount to assure HIPAA compliance.
* Competitiveness
Faster and consistent turnaround times and improved flow of information can support clinicians and, in turn, help to provide better patient care. As such, these improvements help to retain clinicians and give patient's better care and satisfaction. Likewise, efficiencies and a good reputation can attract clinicians and patients.
